- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for call handling time, quality metrics, and sales conversion rates.
Job Requirements :
- 0-1 year experience in BPO voice process or similar industry (telecalling).
- Strong communication skills in Bengali language with excellent verbal fluency.
- Ability to work on an inbound process with multiple priorities simultaneously while maintaining accuracy and efficiency.