Role & responsibilities :

Handling of Field Team (Service & Project) with Allocation of Calls and Call Monitoring. • Handling Customer care number • Registration of Complaints • Maintaining and Issuing of Common Tools to individual Technicians • Tracking of repair spare parts • Maintaining daily MIS reports (Attendance, Service Reports, Common Tool List) • Tracking Pending calls on daily basis and ensures closure within time frame. • Maintaining Master Updation Current Machine and Serial Numbering • Sending Reminders for AMC Renewal – Coordination with Service Manager • Scheduling of PM • Preparing Quotations – AMC & Misc • Preparing In warranty claims • Coordinating with Commissioning team for current machine installation • Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data – CRM/ CARE/ any other software • Monitoring tracking of RMA Parts • Ensuring dispatch of RMA parts before 45 days’ time limit. • Follow-up for parts received. • Tracking all complaints received from all OEMS in respective software closure of the same. • Maintaining the purchase order onwards outwards file s • Ensuring delivery of Sales commission bills on timely basis and follow-up till payment received in coordination with Service Manager. • Ensuring delivery of Installation and service bills on timely basis and follow-up till payment received in coordination with Service Manager. • Submission of MIS Reports • Getting the all payments with concerned

Salary :

Preferred candidate profile :

HVAC systems (DX, VRF/VRV, chillers, AHUs, FCUs, packaged units)

Perks and benefits

📌 Technical Coordinator-Project & Service (Delhi)
🏢 Gayatri Aircon
📍 Delhi