Job Responsibilities

- Work with external customers and internal stakeholders as per requirement
- Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
- Engage with customer effectively and to ensure their requirements fulfilled
- Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations.
- Produce local work instructions and provide training to internal Vodafone teams.
- Adhering to any customer specific standards required and contributes to continual process improvements.
- Technical understanding of MPLS, MSP, SD-WAN, TX & IP related products.
- Experience of dealing face to face with customers,



including delivering presentations and facilitation of application discovery sessions.
- Excellent written & verbal skills Manage escalations along with effective customer engagement
- Should manage and achieve all KPIs Should have sound technical and analytical skills
- Should be capable of delivering good Customer experience /satisfaction.
- Solid English proficiency (written and verbal), with highest level of Accent Neutralization.
- Should possess very good verbal and written communications skills Ready to work in 24*7 atmosphere / continuous night shifts, if needed.
- A good team player, good negotiation, Customer friendly.

📌 Jr Customer Service Executive - Provisioning & Configuration (Chennai)
🏢 Tata Communications
📍 Chennai