Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process - Email & Chat Support

Customer Service Associate.

Immediate joiner required

Contact Details

HR : Yashita

Mobile number : (phone hidden)

Email ID : [email protected]

The role of Customer Support Associate (CSA), will be responsible for:

- Answering queries via Email and chat
- Troubleshooting issues via Email and Chat
- Answering customers queries about features and functionalities of the clients service offerings
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with customers by solving their issues and ensuring satisfaction

Requirements:-

- An obligation to deliver exceptional customer service
- Receive inbound emails and messages to gather and verify required information and do utmost within their power to solve issues submitted
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

- Excellent written communication skills - ability to write accurately, using proper grammar,



and sentence structure.
- Typing speed 35WPM with 95% accuracy
- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn current skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational Requirements :

- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus

Benefits:-

- An attractive compensation package.
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance

Note: Candidates who are currently out stationed are requested to contact the concerned HR representative regarding their interview scheduling.

Interview details :

Monday - Friday ( saturday and sunday no interview)

Location - 92/1B, Electronic City Phase I, Electronic City, Konappana Agrahara, Karnataka 560100

📌 Walk-in || Customer Service Associate (CSA) Non-Voice (Bengaluru)
🏢 IntouchCX
📍 Bengaluru