1. Customer Delight & Service Excellence Deliver a friendly, knowledgeable, and solution-oriented experience for every pet parent and pet.
2. Effective Booking & Service Support - Accurately manage customer appointments for grooming and vet services, ensuring confirmations, timely follow-ups, and minimized waiting time.
3. Sales Target Achievement- Consistently meet or exceed department/category sales targets through active selling, upselling, and cross selling.
4. Product Knowledge & Recommendations- Maintain in-depth knowledge of products, services, and promotions to offer personalized suggestions to customers.
5. Shrinkage & Stock Control Support- Assist in maintaining shrinkage at or below 1.5% of total net sales by following FIFO, ensuring accurate inward/outward stock recording, and promptly flagging discrepancies or potential loss prevention concerns.
6. Team Collaboration & Engagement- Work closely with the store team to ensure smooth daily operations, contribute to training participation, and support team initiatives.
7. Compliance Awareness- Maintain awareness of store licenses, hygiene, and safety protocols, supporting preparedness for official inspections.