01 Sep
|
Kotak Mahindra Bank
|
Thane
01 Sep
Kotak Mahindra Bank
Thane
Roles and Responsibilities
- Manage a team of customer support agents to ensure excellent service delivery.
- Oversee daily operations, including rostering, SLA management, shrinkage control, attrition control, and people management.
- Develop and implement strategies to improve customer experience and reduce churn rates.
- Collaborate with other teams to resolve complex issues and drive business growth.
- Ensure compliance with quality standards, policies, and procedures.
Desired Candidate Profile
- 5-9 years of experience in BPO operations or similar industry.
- Solid background in floor management, team handling, team leading, TL (Team Leader), or equivalent roles.
- Excellent communication skills for effective collaboration with cross-functional teams.
- Ability to analyze data to identify trends and areas for improvement.
📌 Walk-in || 31st August || customer support Team Leader || Inbound Voice || Thane
🏢 Kotak Mahindra Bank
📍 Thane