FLYTRAVIO PVT. LTD.

Job Description Risk & Fraud Manager

Department: Risk, Trust & Safety / Operations
Location: Margao, Goa On-site
Employment Type: Full-Time
Experience Required: 4 - 8+ Years
Reporting To: Head of Operations / VP Operations / Head of Risk & Compliance

About FlyTravio

FlyTravio Pvt. Ltd. is a next-generation global Online Travel Agency (OTA) serving customers across India, Australia, and international markets.

The platform is designed to provide a seamless and reliable travel booking experience across flights, hotels, and curated travel packages.

As FlyTravio continues to build and scale its international travel platform, maintaining secure transactions, protecting customers and partners, and managing operational and financial risks are critical to our growth.

We are looking for an experienced Risk & Fraud Manager to lead fraud prevention, transaction risk management, chargeback handling, and operational risk activities across our travel ecosystem.

Job Summary

The Risk & Fraud Manager will be responsible for managing end-to-end fraud prevention and operational risk across bookings, payments, customer transactions, and platform activity.

The role will focus on minimizing fraud-related financial losses, chargebacks, and fraudulent activity while ensuring a smooth and low-friction booking experience for genuine customers and supply partners.

The successful candidate will lead a team of Risk & Fraud Analysts and work closely with Operations, Technology, Product, Finance, Customer Service, and other stakeholders to identify emerging risks and implement effective fraud prevention measures.

Key Responsibilities

1. Fraud Detection & Prevention

- Monitor transactions and bookings for potential fraud indicators, including stolen card usage, IP and billing geography mismatches, velocity abuse, bulk bookings, and bot-driven activity.
- Manage and continuously improve fraud rules, risk parameters, and risk-scoring mechanisms in coordination with Technology and Data teams.
- Review and resolve escalated cases through the manual fraud review process.
- Identify and respond to emerging travel-specific fraud patterns.
- Monitor fraudulent refund requests, loyalty or rewards abuse, promotional code exploitation, and potential agent or vendor collusion.
- Develop and implement preventive measures to minimize fraud exposure while maintaining a positive customer experience.

2. Chargeback & Dispute Management

- Manage the complete chargeback and dispute lifecycle, including evidence collection, representment, tracking, and reporting.
- Monitor chargeback ratios and ensure they remain within applicable card network and payment partner thresholds.
- Coordinate with payment gateways, Payment Service Providers (PSPs), acquiring banks, and other payment partners regarding risk parameters and disputes.
- Analyze chargeback trends and identify opportunities to reduce recurring disputes and financial losses.
- Track chargeback recovery and dispute win rates.

3. Vendor & Supply-Side Risk

- Support the screening and risk assessment of suppliers, hotels, agents,



and other travel partners during onboarding.
- Monitor supplier activity for potential fraud, fake listings, overbooking, non-fulfillment, and vendor default risks.
- Identify unusual supplier or partner behaviour and escalate potential risks.
- Support the development of vendor risk-scoring and tiering frameworks.
- Work with relevant teams to establish appropriate controls for high-risk suppliers.

4. Risk Policy & Compliance

- Develop, implement, and maintain fraud prevention policies, risk management procedures, SOPs, and escalation matrices.
- Support compliance with applicable payment security, data protection, and anti-money laundering requirements where relevant.
- Maintain appropriate controls relating to customer payment and transaction security.
- Support internal and external audits related to risk, fraud, payments, and compliance.
- Ensure risk procedures remain aligned with applicable regulations and Company policies.

5. Cross-Functional Collaboration

- Work closely with Customer Service teams on fraud-related complaints, dispute cases, refund abuse, and suspicious customer activity.
- Partner with Product and Engineering teams to develop and implement fraud prevention features such as:
- Two-Factor Authentication (2FA)
- Device fingerprinting
- CAPTCHA
- Velocity checks
- Transaction monitoring

- Collaborate with Finance and Operations teams to identify and reduce financial and operational risk.
- Communicate significant fraud trends, incidents, and risk exposures to senior management.
- Establish transparent escalation procedures for high-risk transactions and cases.

6. Reporting & Analytics

- Develop and maintain dashboards for monitoring fraud and risk performance.
- Track key metrics including:
- Fraud loss percentage
- Chargeback ratio
- False-positive rate
- Fraud detection accuracy
- Case resolution turnaround time
- Chargeback dispute win rate

- Analyze trends and provide actionable recommendations to management.
- Prepare regular monthly and quarterly risk performance reports for leadership.
- Use data and historical trends to identify emerging fraud patterns and improve prevention strategies.

7. Team Management

- Lead, guide, and manage the Risk & Fraud Analyst team.
- Allocate cases and responsibilities based on business priorities.
- Establish performance standards and quality benchmarks.
- Train team members on fraud detection, investigation, chargebacks, and risk procedures.
- Review team performance and provide regular coaching and feedback.
- Ensure timely resolution of escalated and high-risk cases.

Required Skills & Experience

- 4 - 8+ years of experience in Risk, Fraud Prevention, Trust & Safety, Payments Risk, or related functions.
- Experience in OTA, travel, e-commerce,



fintech, payments, or other high-volume transactional businesses is preferred.
- Strong understanding of payment fraud patterns and transaction risk.
- Hands-on experience with chargeback and dispute management processes.
- Knowledge of card payment and card-network risk requirements.
- Experience working with fraud detection and risk management platforms such as Sift, Kount, Forter, Riskified, or similar tools.
- Robust analytical and problem-solving skills.
- Working knowledge of SQL and data analysis.
- Experience with reporting and dashboarding tools such as Looker, Tableau, or Power BI.
- Working knowledge of PCI-DSS, data protection requirements, and AML principles where applicable.
- Strong stakeholder management and communication skills.
- Ability to work effectively across Operations, Technology, Product, Finance, Customer Service, and Compliance teams.
- Experience managing or mentoring a risk/fraud team is preferred.

Key Competencies

- Fraud Investigation & Prevention
- Transaction Risk Management
- Chargeback & Dispute Management
- Risk Assessment
- Data Analysis
- Fraud Pattern Identification
- Payment Risk
- Vendor Risk Management
- Policy & SOP Development
- Team Leadership
- Stakeholder Management
- Decision Making
- Problem Solving
- Attention to Detail

Key Performance Indicators (KPIs)

The performance of the Risk & Fraud Manager will be measured through:

- Fraud Loss: Reduction in fraud-related financial losses as a percentage of gross booking value.
- Chargeback Ratio: Maintaining chargeback levels within applicable payment network thresholds.
- False Positive Rate: Minimizing legitimate bookings incorrectly declined or blocked.
- Case Resolution TAT: Timely resolution of fraud and risk cases.
- Chargeback Win Rate: Improving successful dispute representment and recovery.
- Fraud Detection Accuracy: Improving the effectiveness of fraud identification and prevention controls.
- Team Performance: Quality, productivity, and timely resolution of the Risk & Fraud team.

Preferred Candidate Profile

The ideal candidate will be a data-driven and commercially aware risk professional who understands the balance between fraud prevention and customer experience.

Candidates with experience in OTA, travel, e-commerce, fintech, payment platforms, or other high-volume transactional businesses will be preferred.

The candidate should be comfortable taking ownership of risk decisions, managing a team, working with technical and business stakeholders, and presenting risk insights to senior management.

What We Offer

- Opportunity to work with a fast-growing international OTA.
- Exposure to India, Australia, and global travel markets.
- Opportunity to build and strengthen risk and fraud processes in a growing travel-tech environment.
- Collaborative and technology-driven work culture.
- Professional growth and leadership opportunities.
- Competitive compensation based on experience and role fit.

FlyTravio Pvt. Ltd.
Location: Margao, Goa
Employment Type: Full-Time
Department: Risk, Trust & Safety / Operations

📌 Risk & Fraud Manager (South Goa)
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