Purpose of the Role

To create a warm and welcoming first impression for every guest, ensure smooth check-in/check-out, handle guest queries efficiently, and coordinate front office operations for excellent guest satisfaction.

Key Responsibilities :

- Guest Interaction & Service : Welcome guests courteously upon arrival and assist with check-in and check-out processes.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Maintain a high level of knowledge about hotel facilities, local attractions, and travel routes.
- Ensure smooth coordination between housekeeping, F&B;, and other departments for guest needs.
- Upsell room categories and services to maximize revenue.
- Front Desk Operations: Operate the PMS (Property Management System) efficiently — check-in, check-out, billing, and room allocation.
- Maintain accurate guest records, reservations, and room status reports.
- Manage daily cash float, receipts, and deposit processes.
- Ensure compliance with all security, safety, and audit requirements.
- Handle corporate bookings and coordinate with travel agents / OTA partners when required.
- Communication & Coordination: Liaise with housekeeping for room readiness and maintenance issues.
- Coordinate with night audit and accounts for daily revenue closure.




- Maintain daily logbooks and shift handovers clearly.
- Report VIP arrivals, special requests, and repeat guests to management.
- Skills & Attributes: Pleasant personality with strong communication and interpersonal skills.
- Excellent grooming and body language.
- Valuable command over English, Hindi, and local language (Marathi preferred).
- Tech-savvy and familiar with PMS software (e.g., IDS, eZee, Opera, Cloudbeds).
- Ability to handle stress, multitask, and maintain composure during busy periods.

Qualifications & Experience:

- Graduate / Diploma in Hotel Management or equivalent.
- 1–3 years of front office or guest relations experience (freshers with good communication can be considered).
- Previous experience in a 3-star or above property preferred.
- Compensation & Perks Salary: ₹14,000 – ₹22,000 per month (depending on experience & property category).
- Complimentary duty meals, uniforms, and accommodation (if applicable).
- Incentives on upselling and guest satisfaction scores.
- Growth opportunities within the hotel group.
- KPIs (Performance Indicators)Guest satisfaction / feedback ratings.
- Accuracy of billing and night audit reports.
- Average upselling per month.
- Complaint resolution time.
- Check-in/check-out efficiency.

📌 Receptionist / Front Office Executive (Pune)
🏢 Hotel Solitaire
📍 Pune