Job Summary:

We are looking for a Customer Care Executive (CCE) to manage customer follow-ups, service appointment scheduling, vehicle calling, and customer feedback activities. The candidate will play a key role in maintaining customer satisfaction and ensuring timely communication with service customers.

Key Responsibilities:

- Call customers and schedule vehicle service appointments.
- Follow up with customers for pending service bookings and vehicle visits.
- Contact customers after service completion to collect feedback and ensure satisfaction.
- Handle customer queries and concerns professionally.
- Maintain customer records and update call logs in the system.
- Coordinate with the Service Advisors and Workshop Team for customer requirements.
- Monitor customer feedback and escalate complaints when necessary.
- Achieve daily calling and follow-up targets.

Requirements:

- Graduate or equivalent qualification.
- Valuable communication skills in Hindi and basic English.
- Basic computer knowledge (MS Office, Email, CRM/DMS software).
- Strong customer handling and telecalling skills.
- Experience in automobile dealership/customer care will be preferred.
- Freshers with good communication skills may also apply.

📌 Customer Care Executive (Pimpri-Chinchwad)
🏢 Appu Automobiles
📍 Pimpri-Chinchwad