- 1. Order Processing – UniCommerceMonitor and process incoming orders through UniCommerce.
- Check order details, SKU, quantity, size/variant and shipping information before picking.
- Generate/print picklists, invoices, packing slips and shipping labels as required.
- Ensure orders are processed within the defined dispatch timelines.
- Update order status accurately in UniCommerce at every stage.
- Coordinate with the dispatch/logistics team for shipment handover.
- Handle order cancellations, hold orders and other exceptions as instructed.
- 2. PickingPick products accurately from the designated warehouse locations based on the UniCommerce picklist.
- Verify SKU, product description, variant, quantity and condition before moving items to packing.
- Follow FIFO/FEFO wherever applicable.
- Ensure there is no mix-up between similar-looking SKUs.
- Report stock discrepancies, damaged products or missing inventory immediately.
- 3. PackingPack orders safely and appropriately according to product type and company guidelines.
- Verify the order one final time before sealing the package.
- Ensure correct invoice/shipping label is attached to the correct package.
- Follow packaging standards to minimize product damage and returns.
- Maintain cleanliness and organization of the packing area.
- 4. Inventory ManagementAssist in maintaining accurate physical inventory.
- Conduct regular cycle counts/stock checks.
- Identify and report discrepancies between physical stock and UniCommerce inventory.
- Assist with stock inwarding,
put-away and bin/location management.
- Ensure products are stored in their correct designated locations.
- Maintain proper SKU and barcode identification.
- 5. Inwarding & Put-AwayReceive incoming stock and verify quantities against the relevant documents.
- Check products for damage, incorrect SKU or quantity discrepancies.
- Barcode/label products where required.
- Update inwarding/GRN-related information in UniCommerce as per the company's process.
- Put products away in their designated warehouse locations.
- 6. Returns & RTO HandlingReceive and inspect customer returns and RTO shipments.
- Verify returned products against the order details.
- Check product condition and packaging.
- Update return-related information in UniCommerce as per process.
- Segregate good stock, damaged stock and products requiring further inspection.
- 7. Dispatch & Logistics CoordinationEnsure all packed orders are ready for courier pickup within the required timeline.
- Coordinate with courier partners/riders for shipment handover.
- Verify shipment count and AWB/label details during handover.
- Maintain proper dispatch records.
- Escalate delayed pickups or shipment-related issues.
- 8. Warehouse Discipline & AccuracyMaintain an organized, clean and safe warehouse.
- Follow proper SKU/bin/location management.
- Minimize picking, packing and inventory errors.
- Handle company inventory responsibly.
- Follow all SOPs related to warehouse operations and safety.
UniCommerce-Specific ResponsibilitiesThe person should ideally be comfortable with:
- Order processing and order status updates
- Picklist generation
- Invoice and shipping-label printing
- SKU/barcode scanning
- Inventory checking
- Stock inwarding
- Stock transfers, if applicable
- Returns/RTO processing
- Order cancellation/hold handling
- Identifying inventory mismatches
- Basic troubleshooting of order exceptions
- Coordinating with marketplaces/webstore orders through UniCommerce
Key Performance Indicators (KPIs)You can evaluate the person on:
KPIExpected FocusPicking Accuracy98–100%Packing Accuracy99%+Order Processing TATOrders processed within defined SLAInventory Accuracy98–100%Wrong/Missing ItemsMinimum possibleDamage During PackingZero/minimalDispatch Accuracy100%Return Processing TATWithin defined SLAWarehouse OrganizationProper bin/location discipline
- Ideal Candidate Profile1–3 years of experience in warehouse / e-commerce operations.
- Prior experience with UniCommerce is strongly preferred.
- Basic computer knowledge.
- Comfortable using barcode scanners, printers and warehouse systems.
- Good understanding of SKU, barcode, inventory and order processing.
- Positive attention to detail.
- Physically fit for regular picking, packing and movement of inventory.
- Responsible and comfortable working with targets and deadlines.