Customer Support & Operations ExecutiveJob DescriptionWe are looking for a Customer Support & Operations Executive who can efficiently handle customer queries, manage day-to-day operational tasks, and process data accurately. The ideal candidate should have good English & Hindi communication skills, basic computer knowledge, Google Sheets/Docs proficiency, positive typing speed, and strong problem-solving ability.

Key Responsibilities

- Handle customer queries through chat and provide appropriate solutions.
- Process and maintain operational data accurately.
- Work on Google Sheets and Google Docs for daily tasks.
- Follow SOPs, instructions, and operational processes.
- Identify and resolve basic customer/operational issues.
- Escalate complex issues when required.
- Maintain accuracy, productivity, and response quality.
- Adapt to rotational/flexible shift requirements.





Key Tasks

- Customer chat handling
- Data entry & processing
- Google Sheets/Docs management
- Data verification & updating
- Following operational processes
- Issue identification & basic problem-solving
- Maintaining daily task records

Requirements

- Minimum Bachelor's degree
- Good English & Hindi communication
- Good typing speed and accuracy
- Basic computer/system handling skills
- Working knowledge of Google Sheets & Google Docs
- Good learning ability and problem-solving skills
- Ability to understand instructions and implement them independently
- Flexible with shifts
- Fresher or up to 1 year of experience can apply

📌 Customer Support Executive (Noida)
🏢 AdNexus Private
📍 Noida