- Key Responsibilities:
- Manage the complete post-sales process from booking to property handover.
- Maintain accurate customer records, documents, and CRM updates.
- Coordinate with customers regarding payment schedules, agreements, registration, and possession.
- Follow up on pending payments and required customer documents.
- Coordinate with Sales, Accounts, Legal, Documentation, Construction, and Registration teams.
- Keep customers updated on project progress, payment status, and significant timelines.
- Schedule and coordinate property visits, registration, and handover.
- Handle customer queries, complaints, and service requests professionally.
- Track and close customer issues within the agreed timeline.
- Maintain proper records of booking, cancellation, registration, handover, and after-sales activities.
- Prepare regular CRM reports and MIS reports for management.
- Ensure a smooth and positive customer experience throughout the post-sales journey.

📌 CRM Manager (Chennai)
🏢 Green India Constructions And Layout
📍 Chennai