Team Leader (Hyderabad)

Team Leader (Hyderabad)

01 Sep
|
SVS Enterprises
|
Hyderabad

01 Sep

SVS Enterprises

Hyderabad

Position: Team Leader - Debt Recovery & Collection

Department: Financial Services / Accounts Receivable / Risk Management

Reports To: Collections Manager

Key Responsibilities

*Team Leadership: Supervise, mentor, and coach a team of collection agents in a rapid-paced environment.

*Target Achievement: Monitor daily, weekly, and monthly Key Performance Indicators (KPIs) to meet debt recovery and cash flow goals.

*Escalation Handling: Handle difficult debtor negotiations, escalated customer complaints, and complex skip-tracing or recovery cases.

*Compliance & Quality: Ensure all collection activities strictly adhere to legal regulations, fair debt practices, and company policies.

*Performance Management: Conduct regular coaching sessions, evaluations, and compliance audits through call monitoring.

📌 Team Leader (Hyderabad)
🏢 SVS Enterprises
📍 Hyderabad

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