Customer Support Executive (Kolkata)

Customer Support Executive (Kolkata)

01 Sep
|
GRIHO UDYOG PRIVATE
|
Kolkata

01 Sep

GRIHO UDYOG PRIVATE

Kolkata

Wholesale Billing & Dispatch Coordinator

CompanyGriho Udyog Private Limited

Job LocationSodepur–Barasat Road, Muragacha, Opposite BDO Office, Kolkata – 700110

Job TypeFull-Time | Work From Office

Salary₹12,000 – ₹15,000 per month

Negotiable based on experience, skills and interview performance

Job DescriptionGriho Udyog Private Limited is looking for a responsible and organised Wholesale Billing & Dispatch Coordinator to handle wholesale customer orders, billing support, stock coordination, dispatch follow-up and customer communication.

The candidate will work closely with the Sales, Accounts and Godown/Dispatch teams.

This is primarily an office-based coordination role and not a field-sales job.

- Key ResponsibilitiesReceive and process wholesale customer orders
- Prepare Delivery Notes / Delivery Orders in Tally
- Assist with Sales Invoice Entry
- Check stock availability before confirming customer orders
- Coordinate with godown staff for material preparation
- Coordinate material dispatch and delivery schedules
- Maintain pending order and pending dispatch records
- Communicate with customers through phone and WhatsApp
- Follow up regarding orders, delivery and outstanding payments
- Assist in stock and inventory checking
- Maintain customer, order and product records
- Maintain price lists and other required business records
- Coordinate with Sales, Accounts and Godown teams
- Check official emails and communicate important matters
- Report pending orders, dispatch issues and discrepancies to Management
- Perform other reasonable billing, dispatch and office coordination work as assigned
- Required SkillsBasic knowledge of Tally / Tally Prime
- Delivery Note / Delivery Order Entry
- Basic Sales Billing knowledge
- Basic MS Excel
- Basic computer knowledge




- Customer handling and follow-up ability
- Stock and inventory understanding
- Positive numerical accuracy
- Good phone and WhatsApp communication
- Ability to coordinate with multiple departments
- Responsible, punctual and organised working style

Preferred Experience1–3 years of experience in any of the following will be preferred:

- Wholesale / Distribution business
- Billing & Dispatch
- Sales Coordination
- Dealer / Distributor office
- Building Materials
- Tiles / Sanitaryware / Plumbing / Hardware
- Inventory / Godown Coordination

EducationHigher Secondary / Graduate

- LanguageBengali – Required
- Hindi – Required
- Basic English – Preferred
- Employment TermsOffice Timing: 9:00 AM – 8:00 PM
- Lunch Break: 40 Minutes
- Weekly Holiday: Wednesday
- Probation Period: 15 Days
- Annual Bonus: From 2027, one month’s salary, subject to company policy and active service
- Annual Increment: First review in January 2028
- Paid Holidays: 10 days per year as per company holiday calendar
- Attendance: No Work No Pay for unauthorised/unapproved absence
- Extra Duty Payment: Management-approved extra work payable at 1.5× normal daily payment
- Resignation Notice Period: 15 Days

Candidate ProfileWe are looking for someone who can handle both computer-based work and practical coordination.

The role is not only data entry. The candidate should be comfortable with customer follow-up, order tracking,



stock checking and dispatch coordination.

Company: Griho Udyog Private Limited

Contact Person: Rajib Roy

For Apna, I would keep the title exactly as “Wholesale Billing & Dispatch Coordinator” because it is specific enough to attract relevant candidates without making the role sound like pure accounting or field sales.

make a shorter version

Job Title: Wholesale Billing & Dispatch Coordinator

Company: Griho Udyog Private Limited

Location: Muragacha, Sodepur–Barasat Road, Kolkata – 700110

Salary: ₹12,000–₹15,000/month, negotiable

Job Type: Full-Time | Work From Office

We are hiring a responsible candidate for wholesale billing, customer follow-up, stock checking and dispatch coordination.

Key Responsibilities:

- Delivery Note / Delivery Order entry in Tally
- Basic Sales Invoice entry
- Customer order and payment follow-up
- Stock availability checking
- Godown and dispatch coordination
- Maintain pending order / dispatch records
- Basic Excel, email and office record handling

Required Skills:

Tally/Tally Prime, MS Excel, billing knowledge, customer communication, basic inventory knowledge and good numerical accuracy.

Preferred Experience: 1–3 years in wholesale, distribution, billing, dispatch, building materials or dealer/distributor office.

Office Time: 9:00 AM–8:00 PM

Lunch: 40 minutes

Weekly Holiday: Wednesday

Probation: 15 days

Paid Holidays: 10 days/year

Bonus: One month’s salary from 2027, as per company policy

Increment: First review in January 2028

Extra Duty: 1.5× normal daily payment when approved

Notice Period: 15 days

Attendance: No Work No Pay for unauthorized absence

Languages: Bengali & Hindi required; basic English preferred.

📌 Customer Support Executive (Kolkata)
🏢 GRIHO UDYOG PRIVATE
📍 Kolkata

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