Debt Recovery Team Leader manages a team of collection agents to achieve target recovery rates, monitor performance, and ensure legal and company compliance.
Key Responsibilities
- Team Management: Set daily and monthly collection targets, coach executives, and evaluate performance metrics.
- Portfolio Analysis: Prioritize overdue accounts, review non-performing assets (NPAs), and refine recovery strategies.
- Escalation Handling: Handle difficult customer negotiations and resolve complex payment disputes.
- Reporting: Prepare Management Information System (MIS) reports on recoveries, roll rates, and team productivity. [1, 2, 3, 4]
TARGET DRIVEN PERFORMANCE
GOAL ORIENTED
📌 Collection Team Leader (Ernakulam)
🏢 The Hard Cash
📍 Ernakulam
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