Telecaller

A Telecaller is responsible for making outbound calls to potential or existing customers, generating leads, providing product/service information, and maintaining customer relationships. The role requires excellent communication skills, persuasion ability, and a customer-focused attitude.

Key Responsibilities

- Make outbound and inbound calls to customers and prospects.
- Explain products/services and answer customer questions clearly.
- Generate leads, follow up on inquiries, and convert them into appointments or sales.
- Maintain an updated database of customer information.
- Handle customer complaints professionally and escalate issues when needed.
- Meet daily/weekly call and lead-generation targets.
- Prepare and share call logs and reports with the team leader.

Required Skills

- Excellent verbal communication in English/Hindi (or local language).
- Good listening and persuasion skills.
- Ability to handle pressure and meet targets.
- Positive attitude, confidence, and patience.

Qualifications

- Minimum 12th pass; graduation preferred.

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Visa Counsellor

A Visa Counsellor guides students or clients through the visa application process for study,



travel, or immigration. The role includes counselling, documentation, application filing, and ensuring smooth end-to-end processing.

Key Responsibilities

- Provide counselling to clients/students regarding visa processes, eligibility, and requirements.
- Assist in selecting appropriate country, program, or visa category based on client profile.
- Review and prepare visa-related documents accurately.
- Complete visa applications and submissions within deadlines.
- Maintain strong knowledge of immigration/visa rules and updates.
- Follow up with embassies, clients, and institutions as required.
- Maintain client records and ensure a high conversion rate.
- Handle inquiries and build solid relationships with clients and partners.

Required Skills

- Strong communication and interpersonal skills.
- Good understanding of visa/immigration processes.
- Attention to detail and strong documentation skills.
- Ability to manage multiple client profiles simultaneously.
- Problem-solving skills and professionalism.

Qualifications

- Graduation in any field; specialization in counselling or related fields is a plus.
- Experience in visa counselling, overseas education, or immigration consultancy preferred.

📌 Visa Counsellor (Sahibzada Ajit Singh Nagar)
🏢 M/S Gn Consultancy
📍 Sahibzada Ajit Singh Nagar