- Key Responsibilities
- Handle regular calls and communication with franchise owners.
- Coordinate with franchise owners' managers and outlet teams.
- Explain and ensure implementation of brand SOPs, processes and guidelines.
- Take regular updates on outlet operations, sales, staffing, inventory and issues.
- Coordinate with internal teams to resolve franchise-related problems.
- Follow up on pending operational requirements and ensure timely closure.
- Conduct regular SOP compliance and outlet performance checks.
- Maintain records of franchise communication, issues and action points.
- Escalate critical operational issues to the management.
- KRA / KPIs
- SOP Compliance: 90%+ across outlets
- Issue Resolution: Close franchise issues within defined TAT
- Regular Follow-ups: 100% scheduled franchise calls/updates completed
- Manager Coordination: Ensure outlet managers understand and follow SOPs
- Outlet Performance: Track and improve operational performance
- Reporting: Weekly franchise performance & issue report
- Franchise Satisfaction: Maintain robust relationship and communication with franchise partners

📌 CRM Executive (Noida)
🏢 CREMEBORNE PRIVATE
📍 Noida