*Job Title: Telecaller – Debt Recovery & Collection

*Department: Loan Recovery & Collections

*Employment Type: Full-TimeLocation: Office-based

Key Responsibilities

*Outbound Calling: Contact customers with pending or overdue accounts via phone to remind them of unpaid dues.

*Negotiation: Discuss and negotiate practical repayment plans or Promise-to-Pay (PTP) dates with clients.

*Record Keeping: Update call logs, customer profiles, and payment statuses accurately in the CRM or collection software.

*Follow-Ups: Call back clients regularly according to agreed schedules to verify completed payments.

*Target Achievement: Meet or exceed daily, weekly, and monthly recovery metrics.

*Compliance: Follow all company rules, legal regulations, and ethical guidelines for debt collection.





Requirements & Qualifications:

*Education: Minimum 10th pass (SSC) or a bachelor's degree.

*Experience: Freshers or Experience candidates with 6 months to 2 years of experience in telecalling, debt recovery, or customer support.

*Debt Recovery Agent (DRA) certification is a plus.

*Communication Skills: Robust verbal communication, active listening, and convincing negotiation abilities.

*Fluency in Telugu, English, and Hindi.

*Technical Skills: Basic computer knowledge, data entry skills, and familiarity with MS Office.

📌 DEBT RECOVERY/COLLECTION Telecaller (Hyderabad)
🏢 SVS Enterprises
📍 Hyderabad