Job Description – Telesales & Client Retention Executive

PositionTelesales, Client Retention & Membership Activation Executive

Work ModeWork From Home – with Monthly Meetings at Hotel Aditya

LocationPrimarily Work From Home

Monthly Meeting: 6 days per month at Hotel Aditya, Vadapalani, Chennai

- Working HoursWork From Home: 10:00 AM to 7:00 PM – General Shift
- Monthly Meeting at Hotel Aditya: 6:30 AM to 1:30 PM
- Hotel Aditya attendance is required only for the scheduled 6 monthly meeting days.
- Job ResponsibilitiesMake outbound calls to prospective clients and generate new business opportunities.
- Explain membership plans, benefits, and services to prospective customers.
- Convert leads into memberships through effective telesales and follow-up.
- Ensure timely membership activation for new clients.
- Maintain regular communication with existing clients to build strong relationships.
- Handle client retention and renewal activities.
- Follow up with inactive, expiring, and potential members to encourage renewals.
- Maintain proper records of leads, calls, follow-ups, sales, activations, and renewals.
- Achieve assigned monthly targets for sales, membership activation, and client retention.
- Coordinate with the internal team for customer requirements and issue resolution.
- Attend the monthly 6-day meeting at Hotel Aditya, Vadapalani, as scheduled by management.




- Participate in team meetings, training, performance reviews, and business discussions during the monthly meeting days.
- Candidate RequirementsGood verbal communication and interpersonal skills.
- Confident and professional telephone communication.
- Experience in Telesales, Telecalling, Customer Relationship Management, Client Retention, Membership Sales, or Hospitality is preferred.
- Solid follow-up and convincing skills.
- Target-oriented and self-motivated.
- Basic computer knowledge.
- Ability to work independently from home.
- Must be willing to attend 6 days of monthly meetings at Hotel Aditya, Vadapalani.
- Candidates with a positive attitude and strong customer-handling skills are preferred.
- Key Performance AreasTelesales and lead conversion
- Membership activation
- Client retention and renewals
- Customer follow-up
- Monthly sales targets
- Customer relationship management
- Participation in monthly team meetings

Work Schedule SummaryWork From Home:

Monday–Saturday as per assigned schedule

10:00 AM – 7:00 PM

Monthly Meeting:

6 days per month at Hotel Aditya, Vadapalani

6:30 AM – 1:30 PM

Note: The position is primarily work from home. The candidate is required to attend the company’s scheduled monthly meetings at Hotel Aditya for 6 days each month.

📌 Telesales Cum Admin (Chennai)
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📍 Chennai