Job Description: Customer Support ExecutiveJob Title: Customer Support Executive

Location: Sector 63 noida

Employment Type: Full time

Job Summary: We are seeking a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

- Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide appropriate solutions within established timelines.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to relevant departments when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Provide product and service information to customers.
- Collaborate with internal teams to improve customer experience.
- Meet individual and team performance targets, including response and resolution times.




- RequirementsBachelor's degree in any discipline (preferred).
- 1–3 years of experience in customer service, customer support, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and customer support software/CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Customer-centric attitude with strong interpersonal skills.
- Preferred SkillsExperience with CRM platforms.
- Ability to handle difficult customer situations professionally.
- Strong attention to detail and organizational skills.
- Team player with a positive attitude.
- Key Performance Indicators (KPIs)Customer Satisfaction Score (CSAT)
- First Response Time (FRT)
- Resolution Time
- Customer Retention Rate
- Quality Assurance Score

Salary: As per company standards and experience.

Benefits: Performance incentives, and career growth opportunities.

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