• Work with a team of engineers & resolve assigned tickets by visiting client sites.

• End user support onsite by visiting client sites.

• Excellent knowledge on MS Windows 10, 11 operating system.

• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

• Hands on experience and knowledge on RAID configurations.

• Knowledge on Server Migration for 2012 to 2022.

• Knowledge on Widows Server Clustering.

• Knowledge of troubleshooting IOS & MAC systems.

• Installation & troubleshooting or MS Office products.

• Strong troubleshooting knowledge of Outlook, Email issues.

• Solid Knowledge and experience on O365 Management Portal.

• Knowledge and experience on SharePoint and OneDrive.

• Knowledge and experience on Email Hosting Migrations, DNS Management.

• Knowledge on MS Azure, MS InTunes & Cloud technologies.

• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

• Ability to install/configure & troubleshoot various types of printers.

• Ability to configure email accounts, outlook on PC & Mobile devices.





• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.

• Understanding of Windows Servers & Hyper-V, Virtualization.

• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.

• Knowledge of Video Conferencing systems.

• Knowledge on CCTV, NVR, DVR configuration and settings.

• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

• Carry out preventive maintenance as per the scheduled calendar.

• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

• Excellent attitude towards user support & possess strong communication skills.

Work Experience:

6 Years.

Certification:

MCSE / MCP / MCITP

MCSA

CCNA

Location:

Ahmedabad, India.

Salary:

40,000 - 50,000 INR Per Month.

📌 Senior IT Support EngineerAhmedabad, India (Immediate Joiners Only) (Ahmedabad)
🏢 IBT: No. 1 Outsourcing Company in Middle East
📍 Ahmedabad