Position: Telecaller

Department: Business Development

Salary: As per company standards and candidate experience

About the Role We are looking for a confident, enthusiastic, and result-oriented Telecaller who has excellent communication and convincing skills. The candidate will be responsible for communicating with potential and existing customers, understanding their requirements, explaining our products/services, and converting enquiries into successful business opportunities.

Key Responsibilities

- Make outbound calls to potential and existing customers.
- Explain company products/services clearly and professionally.
- Understand customer requirements and provide appropriate information.
- Convince and persuade customers to take the desired action.
- Follow up with interested leads regularly.
- Generate and maintain leads through calling and follow-ups.
- Handle customer queries and resolve basic concerns professionally.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Coordinate with the sales/business development team for further follow-up.
- Maintain a positive and professional relationship with customers.

Required Skills

- Excellent verbal communication skills.




- Strong convincing and persuasion skills.
- Good interpersonal and customer-handling skills.
- Confident and pleasant personality.
- Ability to handle objections and customer queries.
- Good listening and negotiation skills.
- Target-oriented and self-motivated.
- Ability to work independently as well as in a team.
- Basic computer knowledge and familiarity with MS Office/CRM will be an advantage.
- Fluency in English and Hindi; knowledge of Marathi will be an added advantage.
- Eligibility Graduate / Undergraduate with valuable communication skills.
- Freshers are welcome to apply.
- Candidates with telecalling, sales, customer support, or business development experience will be preferred.
- Key Performance Indicators Number of calls made.
- Lead generation.
- Follow-up effectiveness.
- Customer conversions.
- Achievement of assigned targets.
- Customer interaction and communication quality.

Ideal Candidate

The ideal candidate should be confident, persuasive, energetic, and comfortable speaking with different types of customers. A positive attitude, strong communication skills, and the ability to convince customers are essential for this role.

📌 Telecaller Outbound (Pune)
🏢 Softgrid Info Private
📍 Pune