- A Customer Service Representative with Upselling is responsible for handling customer queries and complaints while also identifying suitable opportunities to promote additional banking products and services.
Key Responsibilities:
1. Handle inbound customer calls related to banking services.
2. Resolve queries regarding credit cards, debit cards, accounts, loans, EMI, and insurance.
3. Understand the customer's needs and provide the right solution.
4. Upsell and cross-sell suitable banking products and services.
📌 Customer Service Representative (Noida)
🏢 Shivan Synergy
📍 Noida
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