- Handle customer queries through phone, email, and other communication channels.
- Respond to customer complaints and service requests promptly.
- Understand customer requirements and provide appropriate solutions.
- Coordinate with Sales, Service, Technical, Logistics, and Operations teams to resolve customer issues.
- Follow up on pending complaints, service requests, and deliveries.
- Maintain accurate records of customer interactions and complaints.
- Update customers regarding order, delivery, installation, or service status.
- Prepare daily/weekly customer support reports.
📌 Tellecalling/Customer Support (Chennai)
🏢 Client of CIEL HR Services
📍 Chennai
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