- Key Responsibilities & KPIsMEP Operations & Compliance
- Ensure adherence to R&M; processes and performance metrics for efficient operations
- Ticket Resolution (TAT)
- Ensure timely closure of maintenance requests within SLA
- Customer Satisfaction (CSAT)
- Maintain CSAT ≥ 4 through prompt and effective service
- Inventory Management
- Maintain optimal stock levels while minimizing wastage and downtime
- Cost Control
- Optimize maintenance costs within budget (if applicable)
- Stakeholder Coordination
- Collaborate with tenants, vendors, and internal teams for smooth operations
- Team Management
- Train and guide team members to improve performance and service quality
- Eligibility & SkillsBachelor’s in Engineering / Facilities Management or related field
- Experience in MEP/facilities operations preferred
- Solid knowledge of MEP systems & maintenance processes
- Good stakeholder management and communication skills
- Leadership and team handling ability
- Problem-solving and detail-oriented approach
- Flexible to work in dynamic environments