OBJECTIVE : Deliver short-cycle, evidence-based counseling that keeps patients /started, adherent and confident** on their prescribed therapy while data is fed back to the broader care team to maximize clinical outcomes and minimize drop-out.
Location:Hybrid (85 % Site Based)
Reports to: PSP Regional Manager.
QUALIFICATIONS:
- Bachelors in home science, psychology, counselling, social work, nursing, or health education.
- ≥ 1 year counselling or case-management experience in healthcare.
CORE RESPONSIBILITIES
1 | Intake & Screening Start with the explanation of the patient on the program , followed by the consent. Once the patient consents with his signature on the Consent Form , explain the program. Counsel & guide the patient on therapy , product awareness , life style modifications. Conduct awareness programs at the doctors clinic . Present progress of the patient to the HCP. Enroll the patient.
2 | Questionnaire & Goal Setting Discuss & mention the answers of the Questionnaire & based on it define the customized goal plan for the patient.
3 |Structured Touchpoints Deliver 1 X 15 mins call per week.
solve side-effects, fear of needles, cost undersrtanding,
4 | Adherence Analytics log every call in PSP CRM; flag missed doses, late refills, adverse events;
5 | PharmacoVigilance Notify the AE as per the prescribed channel of communication to concerned authorities within 24 hours .
6 | Quality & Compliance Maintain 100 % documentation; hit program KPIs: ≥ 85 % retained at 3 month ≥ 80 % adherent, NPS ≥ 65.
7 |Team Huddles Present data to the Regional Coordinator on regular basis, Attend the designated training sessions as and when assigned.
SUCCESS METRICS (QUARTERLY)
- Patient Enrollment > 80 patients
- Patient adherence ≥ 80 % at 90 days.
- Patient-reported confidence score ≥ 8/10.
- Documentation closed within 24 h ≥ 95 %.
CTC –Freshers 18000 take home + 150/- per day allowance
CTC - Experience - 21000 takehome + 150/- per day allowance