- Handle customer queries and service requests through non-voice channels such as email and chat.
- Understand customer concerns and provide accurate information or appropriate resolutions.
- Respond to customer queries within defined timelines and service standards.
- Maintain proper records of customer interactions and requests.
- Coordinate with internal teams for issue resolution and follow-ups.
- Ensure accurate updating of customer information in the system.
- Follow company policies, processes and quality guidelines.
- Escalate complex or unresolved customer issues to the appropriate team.
- Maintain professionalism and a customer-friendly approach in all interactions.
📌 Customer Care Executive (Bengaluru)
🏢 CIEL HR
📍 Bengaluru
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