Location: Adarsh Park Heights, Gunjur Village, Varthur, Bengaluru
Salary: ₹30,000 per month
Job Summary:
We are looking for a Helpdesk Executive to handle residents' queries, complaints, and service requests and coordinate with the concerned facility teams for timely resolution.
Key Responsibilities:
- Attend to residents' queries, complaints, and service requests.
- Register and maintain complaints in the helpdesk/ticketing system.
- Coordinate with Electrical, Plumbing, HVAC, Housekeeping, Security, and Maintenance teams.
- Assign complaints to the concerned technician/team and follow up until closure.
- Keep residents updated on the status of their complaints.
- Escalate unresolved or urgent issues to the Facility Manager.
- Coordinate with vendors and service providers when required.
- Maintain records and prepare basic daily/weekly helpdesk reports.
- Ensure skilled and courteous communication with residents.
Requirements
- Any Graduate / Diploma.
- Good communication and interpersonal skills.
- Basic computer and MS Excel knowledge.
- Experience in residential facility management, property management, helpdesk, customer service, or facility coordination is preferred.
Note: This is a Residential Facility Helpdesk role, not an IT Helpdesk role.
📌 Help Desk Executive (Bengaluru)
🏢 CIEL HR
📍 Bengaluru
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