Responsibilities: Team Management II Performance Improvement II Customer Satisfaction • Lead a team of telecalling/customer service agents and executives • Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results • Resolve customer complaints and follow-up to check if an action has been taken • Identify customers’ needs and wants, clarifying information whenever possible • Gain comprehensive product knowledge to enhance team performance • Create a supportive workplace for the team to excel in
📌 Customer Service Team Supervisor (Ludhiana)
🏢 Keratin Strings Private
📍 Ludhiana
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