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Role Overview The Area Service Engineer will oversee territory-level service delivery, dealer performance, critical technical support, customer engagement, and continuous improvement of service KPIs. The role requires a hands-on engineer who can coordinate effectively across customers, dealers, and field-service teams.

Key Responsibilities

- Oversee service operations and customer support within the assigned territory.
- Analyse critical issues and coordinate technical-support escalations.
- Track dealer KPIs, service quality, response time, and repair turnaround time.
- Develop and implement actions to improve service performance.
- Support dealer development and readiness of recent service channels.
- Visit key customers and gather feedback on product and service performance.
- Monitor competitor service practices and local market developments.
- Train service engineers and dealer service managers through practical coaching.

Required Skills

- Area and after-sales service operations
- Dealer performance management
- Technical support and escalation
- Service KPI improvement
- Field-team training and customer engagement

📌 Area Service Engineer (Jammu)
🏢 Vecktra Consulting
📍 Jammu