Customer Service Executive – CCU RL (Email & Chat Support)
Company: Kotak Mahindra Bank
Employment Type: Full-Time | Direct Payroll
About the Role
Kotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support . The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience.
Key Responsibilities
Handle customer queries through email and chat.
Resolve customer issues professionally and within timelines.
Provide information related to retail banking products and services.
Maintain high customer service standards.
Follow company policies and process guidelines.
Ensure accurate and timely responses to customers.
Eligibility
Education:



Graduation mandatory (Any Stream)
Experience: Experienced candidates preferred
Communication: Positive written and verbal English communication
CTC: Up to ₹4.50 LPA, based on interview performance
Working Schedule
Shift: Rotational day shifts between 7:00 AM–8:00 PM
Shift Duration: 9 hours including breaks
Weekly Off: 8 rotational week-offs per month
Must be flexible to work on weekends and public holidays as per business requirements.
Contact More details (Call /WhatsApp)
HR Dhanashri - (phone hidden)

📌 Customer Service Representative (Thane)
🏢 Kotak Mahindra Bank
📍 Thane