Front Desk Manager – Joey’s Delhi Location: Delhi
Department: Front Office / Guest Experience
Employment Type: Full-Time
Experience: 2–5 years preferred
Industry Preference: Hostel / Backpacker Hostel / Boutique Hospitality

About Joey’s Delhi Joey’s Delhi is a vibrant hostel built around affordable travel, great experiences, and bringing people together . We are looking for a Front Desk Manager who understands that a hostel is much more than a place to sleep.
We need someone who can lead from the front, make guests feel welcome, solve problems quickly, drive revenue, and keep the front desk running smoothly.

The Role As the Front Desk Manager , you will be the face of Joey’s Delhi and play a key role in shaping the guest experience.
You will lead the front desk team, manage day-to-day operations, handle guest interactions, improve occupancy and revenue opportunities, and ensure that every guest leaves with a reason to recommend Joey’s.
This is a hands-on role . We are looking for a go-getter who doesn't wait for problems to be solved — they take ownership and get things done.

What We Are Looking For
The Ideal Candidate Pleasant, warm and confident personality
Excellent communication and interpersonal skills
Go-getter attitude with strong ownership
Naturally comfortable talking to strangers and building relationships
Energetic and enthusiastic about hospitality and travel
Guest-first mindset without compromising business objectives
Ability to remain calm and solution-oriented under pressure
Someone who can lead a team while still being hands-on
Strong commercial mindset — understands that the front desk can also drive upselling, extensions, activities and revenue
Hostel / backpacker hostel experience preferred
Experience with hotel/hostel PMS and OTA platforms preferred
Comfortable working in a fast-paced environment
Flexible with shifts, weekends and public holidays

Key Responsibilities
1. Front Desk Operations Manage the daily operations of the front desk
Ensure smooth check-ins, check-outs and guest requests
Maintain accurate reservations, payments and guest records




Monitor room/dorm availability and ensure effective inventory management
Coordinate closely with Housekeeping and other departments
Ensure all SOPs are followed consistently
Handle cash, billing and shift handovers accurately

2. Guest Experience Be the face of Joey’s Delhi
Welcome guests with warmth and enthusiasm
Build rapport with guests and create a friendly hostel atmosphere
Proactively identify and resolve guest concerns
Handle complaints professionally and turn negative experiences into positive ones
Encourage guests to participate in hostel activities and experiences
Gather guest feedback and identify opportunities to improve the experience
Maintain strong ratings and reviews across OTA platforms

3. Team Management Lead, train and motivate the front desk team
Prepare and manage staff schedules
Conduct effective shift handovers
Monitor team performance and service standards
Coach team members on guest interaction, upselling and problem-solving
Ensure discipline, grooming and professional standards at the front desk

4. Revenue & Sales The Front Desk Manager should think beyond operations.
Drive upselling of private rooms, upgrades, extensions and additional services
Identify opportunities to increase revenue from existing guests
Encourage direct bookings and repeat stays
Monitor occupancy and room/dorm availability
Work with the Sales and Marketing teams to maximise demand
Identify opportunities around local events, exhibitions and high-demand periods
Help improve conversion from enquiries and walk-ins
Track key front-office revenue metrics
5. Hostel Community & Activities Help create a lively and social hostel setting
Coordinate with the team on hostel events and activities
Encourage guest participation
Build relationships with travellers and local partners




Understand what makes hostel guests different from conventional hotel guests
Ensure Joey’s feels like a community, not just accommodation

Key Performance Indicators Success in this role will be measured through:
Guest satisfaction and review scores
Front desk operational efficiency
Check-in/check-out accuracy
Guest complaint resolution
Upselling and additional revenue
Direct booking conversion
Repeat guest business
Team performance
SOP compliance
Overall guest experience

Experience & Qualifications

Preferred:
2–5 years of experience in hospitality/front office
Prior experience in a hostel or backpacker hostel is strongly preferred
Experience managing a front desk/team
Familiarity with PMS and OTA platforms
Good command of English; Hindi is an advantage
Graduate/Diploma in Hospitality or related field preferred

More important than qualifications:
We value attitude, energy, ownership and guest-handling ability . Someone with the right attitude and strong hostel experience can be a better fit than someone with a conventional hotel background but limited guest engagement.

Who Will Succeed at Joey’s? You will fit in if you:
Talk to people easily.
Take ownership.
Solve problems instead of making excuses.
Enjoy meeting travellers.
Can motivate a team.
Think about revenue, not just operations.
Stay positive when things get hectic.
Want to make things happen.

If you are someone who says: “Let me figure it out.” rather than:
“That's not my job.” We want to hear from you.

Why Join Joey’s Delhi?

Work in a young, energetic and traveller-focused environment
Meet travellers from across India and the world
Opportunity to grow within the hospitality industry
High ownership and independence in the role
Be part of building a strong hostel community in Delhi
Performance-driven growth opportunities

Apply Now If you are an energetic hospitality professional with a pleasant personality, solid ownership and a genuine passion for hostels and travellers , we would love to meet you.
Experience the job. Own the role. Make Joey’s better every day.

📌 Front Desk Manager (New Delhi)
🏢 Joey's Hostel
📍 New Delhi