Role & responsibilities

About the Role

Alpha Reach is looking for an experienced and result-oriented Manager / AGM / GM / VP Business Development (BPO Sales)to drive client acquisition, business development, and revenue growth. The ideal candidate will have strong experience in BPO/ITES sales, B2B business development, client acquisition, and handling domestic and international clients.

Key Responsibilities

- Generate new business opportunities through cold calling, email outreach, LinkedIn, networking, references, and client meetings.
- Identify and acquire new domestic and international clients for BPO and outsourcing services.
- Build and maintain strong relationships with decision-makers and key stakeholders.
- Manage the complete sales cycle from lead generation and requirement gathering to proposal, negotiation, closure, and client onboarding.
- Achieve monthly, quarterly, and annual sales and revenue targets.
- Prepare business proposals, presentations, quotations, and commercial offers.
- Maintain a strong sales pipeline and ensure timely follow-ups with prospects.
- Coordinate with operations and recruitment teams for smooth client onboarding and service delivery.
- Identify new markets and business opportunities to expand the company's client base.
- Maintain accurate CRM records and regularly update sales activities and pipeline status.
- Develop strategies to increase revenue, improve market presence, and generate repeat business.
- Lead and coordinate with the business development/sales team to achieve organizational targets.

Preferred BPO Services Experience

- Customer Support
- Technical Support
- Sales Process
- Lead Generation




- Backend Operations
- Recruitment Process Outsourcing (RPO)
- Chat & Email Support

Preferred Candidate Profile

- 8+ years of overall experience in BPO, Customer Support, Sales, Business Development, or Outsourcing.
- Candidates with a proven career progression from Customer Support Executive / Telecaller / Sales Executive / Process Associate at junior level to Business Development Manager / Senior Business Development roles will be preferred.
- Should have a robust understanding of BPO operations and customer-facing processes through hands-on experience.
- Proven experience in transitioning from operational/customer-facing roles into sales and business development.
- Strong experience in BPO Sales, B2B Business Development, client acquisition, and revenue generation.
- Experience in independently generating leads and converting prospects into clients.
- Experience handling domestic and/or international clients.
- Strong understanding of BPO services such as Customer Support, Technical Support, Sales Processes, Lead Generation, Backend Operations, RPO, and Chat & Email Support.
- Excellent communication, presentation, negotiation, relationship management, and deal-closing skills.
- Proven track record of achieving sales targets and generating business revenue.
- Leadership and team-management experience will be an advantage.
- Should be target-oriented, self-driven, commercially focused, and capable of working independently.
- Candidates based in Noida/Delhi NCR or willing to relocate to Noida are preferred.
- Graduate in any discipline; MBA/PGDM in Sales, Marketing, or Business Management will be an added advantage.

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