Key Responsibilities

- Attend to inbound calls, emails and messages from customers, and respond courteously and promptly.
- Receive, verify and enter customer orders into the system accurately, and share order confirmations.
- Coordinate closely with the factory teams to confirm raw material availability and flag any shortages that could affect customer orders.
- Plan and coordinate the day& dispatches with the factory and dispatch teams to ensure timely delivery to customers.
- Build and maintain daily customer reports and trackers order status, pending orders, dispatch schedules and complaints.
- Prepare and update key reports for management in an agile manner, sharing accurate, up-to-date information whenever requested.
- Follow up on pending orders and documentation, and keep customers informed of progress.
- Handle customer complaints and queries, log them, and escalate to the concerned team for timely resolution.
- Maintain and update customer records,



contact details and interaction history in the CRM / register.
- Build and maintain positive, long-term relationships with customers through consistent service.

Candidate Profile

- Graduate in any discipline; freshers are welcome to apply.
- 0-2 years of experience in customer service, tele-calling, sales coordination, back-office or a similar customer-facing role.
- Good verbal and written communication skills in English; Hindi is an added advantage.
- Comfortable with computers, with valuable working knowledge of MS Excel for building and maintaining reports and trackers; willingness to learn the company& ERP / CRM system.
- Pleasant, patient and service-oriented attitude, with the ability to stay calm under pressure.
- Well organised, detail-oriented and able to manage multiple enquiries at once.
- A team player who is reliable, punctual and willing to learn.

📌 Customer Service Executive (Chennai)
🏢 AP Management Consultants
📍 Chennai