As a Technical Support Engineer, you’ll be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth operation of client systems and applications. This role combines customer interaction with hands-on technical problem-solving.
Key Responsibilities
1. Technical Support
- Provide L1/L2 support for software, hardware, and network-related issues
- Diagnose and resolve technical problems via phone, email, or remote access
- Handle service requests and incidents through ticketing systems
2. Troubleshooting & Issue Resolution
- Identify root causes of technical issues and implement fixes
- Escalate complex issues to higher-level support teams when needed
- Ensure timely resolution within SLA guidelines
3. System Monitoring & Maintenance
- Monitor system performance and availability
- Perform routine checks, updates, and maintenance tasks
- Assist in installation and configuration of systems/software
4. Customer Interaction
- Communicate clearly with clients to understand issues
- Provide step-by-step guidance to users
- Maintain high levels of customer satisfaction
5. Documentation
- Record issues, solutions, and troubleshooting steps
- Create knowledge base articles and FAQs
- Maintain logs of system performance and incidents
6. Implementation/Installation
7. Training
Required Qualification
- BCA, B Tech, MCA, M Tech
Experience(Preferred)
- 1 - 2 Years of experience in any hospital software Technical field.
Work Location
- Thrissur
Pay: ₹15,000.00 - ₹30,000.00 per month
Advantages:
- Paid sick time
- Paid time off
Work Location: In person
📌 Technical Support Engineer (India)
🏢 Grapes Innovative Solutions
📍 India
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