Key Responsibilities*

- Own the endtoend Citrix platform (Citrix DaaS / CVAD / Citrix Cloud or onprem).
- Design, review, and approve Citrix architecture (Workspace, VDAs, Cloud Connectors).
- Ensure scalable, secure, and highly available designs across regions and data center.
- Define standards and best practices for images, catalogs, delivery groups, and policies.
- Act as the final escalation point (L3) for complex Citrix incidents.
- Lead major incident bridges, especially for outages, performance degradation, or logon failures.
- Perform deep root cause analysis (RCA) using:
Citrix Monitor, HDX Insight
eG / Azure / UberAgent
Event logs, netstat, procmon, Wireshark
- Identify longterm fixes and preventive actions.
- Optimize logon performance, session responsiveness, and application launch times.
- Tuning of:
Citrix policies (HDX, CPU, memory, graphics)
Profile management (UPM, FSLogix)
- Proactively identify performance bottlenecks and capacity risks.




- Reduce recurring incidents and postproduction defects.
- Enforce security hardening aligned to enterprise standards.
- Apply Citrix hotfixes, security updates, and zeroday mitigations.
- Collaborate with security teams on:
CVE remediation
Vulnerability scans
Audit findings
- Ensure compliance with access controls and data protection standards.
- Develop and maintain PowerShell automation for:
Health checks
Catalog and delivery group management
Maintenance actions
- Reduce manual effort and operational risk through scripting and tooling.
- Improve platform reliability and operational efficiency.
- Plan and execute Citrix upgrades (VDAs, Cloud Connectors, Workspace app).
- Validate changes via nonproduction testing and rollback strategies.
- Participate in CAB and review highrisk changes.
- Ensure minimal user impact during releases.

📌 Citrix Administrator (Chennai)
🏢 Tata Consultancy Services
📍 Chennai