Role Descriptions: Lead the response for Priority 1 and Priority 2 incidents from detection through resolution. Assess business impact and determine incident severity and priority. Establish and manage incident bridge calls. Coordinate technical teams across infrastructure| applications| cloud| networking| cybersecurity| and third-party vendors. Drive rapid service restoration while maintaining clear ownership and accountability. Provide timely executive and stakeholder communications throughout the incident lifecycle. Escalate issues to senior leadsmanager Product owner when required. Ensure all incident activities follow ITIL Major Incident Management processes. Maintain accurate incident timelines| decisions| and action logs. Facilitate technical discussions and remove operational blockers. Coordinate business validation before incident closure. Mentor Service Desk and Operations teams on incident management best practices. Participate in on call rotations for critical incidents. Identify process and tool improvements to enhance the tower efficiency Work with ITSM Development teams in process and tool developmentstesting
Essential Skills: Lead the response for Priority 1 and Priority 2 incidents from detection through resolution. Assess business impact and determine incident severity and priority. Establish and manage incident bridge calls.



Coordinate technical teams across infrastructure| applications| cloud| networking| cybersecurity| and third-party vendors. Drive rapid service restoration while maintaining explicit ownership and accountability. Provide timely executive and stakeholder communications throughout the incident lifecycle. Escalate issues to senior leadsmanager Product owner when required. Ensure all incident activities follow ITIL Major Incident Management processes. Maintain accurate incident timelines| decisions| and action logs. Facilitate technical discussions and remove operational blockers. Coordinate business validation before incident closure. Mentor Service Desk and Operations teams on incident management best practices. Participate in on call rotations for critical incidents. Identify process and tool improvements to enhance the tower efficiency Work with ITSM Development teams in process and tool developmentstesting
Desirable Skills:
Keyword:
Skills: IT IS_AMS_Mainframe_CICS Administration
Experience Required: 4-6

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📌 Engineer (Hyderabad)
🏢 Iflow
📍 Hyderabad