- Key ResponsibilitiesHandle customer queries and provide appropriate resolutions.
- Manage customer interactions through calling and email.
- Handle approximately 70% calling and 30% email communication.
- Provide accurate information regarding customer queries and services.
- Maintain a professional and courteous approach while interacting with customers.
- Ensure timely resolution of customer concerns and maintain customer satisfaction.
- Follow company processes, guidelines, and quality standards.
- Job DetailsProcess: Customer Service – Blended Process
- Calling: 70%
- Email: 30%
- Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM
- Weekly Off: Rotational
- Work Location: Juinagar, Navi Mumbai
- Qualification: HSC / 12th Pass
- Candidate ProfileGood communication skills.
- Basic computer knowledge.
- Ability to handle customer queries professionally.
- Comfortable working in rotational shifts and with rotational weekly offs.
- Candidates with a customer service/call centre background will be preferred.
- Freshers with positive communication skills are also welcome to apply.