We are looking for a dependable and proactive Customer Support Executive to join our e-commerce team in Baner.

This is not a telecalling or sales role. Most customer interactions happen over WhatsApp, chat and email, with calls required only when needed to resolve a customer issue.

Key Responsibilities

- Handle customer queries over WhatsApp, email, chat and occasional phone calls
- Resolve issues related to orders, delivery, returns, replacements, refunds and products
- Coordinate with logistics, warehouse and internal teams when required
- Follow up on pending customer cases until they are completely resolved
- Maintain proper records of customer conversations and resolutions
- Handle Amazon, Flipkart, website and other e-commerce customer queries
- Escalate unusual or sensitive cases appropriately
- Ensure customers receive clear,



polite and professional communication
- Identify recurring customer issues and report them to the team

Who We Are Looking For

- Minimum 1 year of customer support/customer service experience
- Good written and spoken English
- Comfortable communicating professionally over WhatsApp and email
- Good problem-solving and decision-making ability
- Comfortable working independently without constant monitoring
- Responsible, organised and reliable
- Valuable computer and internet skills

• • Experience in e-commerce, D2C brands, Amazon, Flipkart, Shopify or similar businesses is preferred

📌 Customer Support Executive (Pune)
🏢 Aegis Personal Care
📍 Pune