- Roles & ResponsibilitiesHandle inbound customer calls and respond to customer queries in a professional and courteous manner.
- Understand customer requirements and provide accurate information about products and services.
- Resolve customer complaints and issues effectively while ensuring a positive customer experience.
- Identify customer needs and recommend suitable products or services.
- Handle sales opportunities generated during customer interactions and convert them into successful sales.
- Explain product features, advantages, pricing, and offers clearly to customers.
- Follow up with interested customers and assist them through the sales process when required.
- Maintain accurate records of customer interactions, inquiries, and sales details in the system.
- Escalate complex customer issues to the appropriate department or supervisor.
- Follow company policies, process guidelines, and quality standards.
- Achieve defined customer service and sales performance objectives.
- Maintain a professional and positive attitude while handling customers.

📌 Customer Support Executive (Bengaluru)
🏢 VICTA EARLYJOBS TECHNOLOGIES PRIVATE
📍 Bengaluru