Responsibilities

- Provide advanced technical support for Windows laptops/desktops and MacBooks, including hardware, software, OS, application, and connectivity issues.
- Supporting software & hardware procurement for the end users.
- Managing software licenses to support gaming projects.
- Manage and support corporate IT projects, including system rollouts, upgrades, migrations, onboarding setups, and workplace IT initiatives.
- Familiar with MS 365 apps & hands on Microsoft Intune enrolment, configuration, and basic policy/device management for enterprise endpoints.
- Manage IT assets through company provided tool, including asset tagging, inventory tracking, allocation, maintenance, and decommissioning.
- Support users with troubleshooting related to email,



collaboration tools, VPN, printers, peripherals, and endpoint security tools.
- Coordinate with internal teams and vendors for issue resolution, project execution, and uploading IT goods and service invoices in Concur.
- Maintain documentation for IT processes, asset records, troubleshooting steps, and support procedures.
- Provide basic support and coordination for cloud infrastructure and AWS account-related activities.
- Ensure compliance with IT policies, security standards, and operational best practices.

📌 IT Support Engineer (Bengaluru)
🏢 Jigsow Workforce Private
📍 Bengaluru