Position: GBS Payroll Manager

Regions: Netherland (Europe)

Experience: 12+ Years

Position Summary

As the GBS HTR Payroll Manager, you will oversee the end-to-end delivery of NL Payroll Operations, and future transitioned processes on the HR scope, across your designated region. Reporting to the Global HTR Service Delivery Lead, you will be accountable for meeting service-level agreements (SLAs), ensuring operational excellence, and driving continuous improvement. You will provide strategic leadership to your regional team, managing resources, performance, and stakeholder relationships while ensuring compliance with global standards, regional regulations, and business needs. Demonstrated expertise in regional HTR operations is highly valued.

Primary Responsibilities:

- Leadership & Team Development: Provide leadership to the team by setting transparent achievable goals, delivering regular feedback, and facilitating career development opportunities. Ensure the team performs at a high level, continuously improving service delivery and operational efficiency. Responsible for hiring, talent retention and employees’ development.
- Operational excellence: Payroll: Oversee end to end payroll processes, including pre-payroll reconciliations, validations, post-payroll activities and reporting. Ensure timely and best in class accurate payroll delivery, adhering to compliance requirements, legal standards, and internal controls.
- Operational Excellence: Administer HR Information System (HRIS) transactions, managing onboarding, offboarding, organizational changes, and position management. Ensure data accuracy and process efficiency across the employee lifecycle.
- Customer Centricity: Ensure best in class customer satisfaction through regular feedback analysis and implementation of improvement action plans.
- Efficiency, Continuous Improvement & Innovation:



Drive process improvement via optimization, standardization, simplification, automation, innovative solutions’ implementation. Enhance data visibility and accuracy. Continuously evaluate operational capabilities and identify opportunities to streamline processes.
- Lead program for NL Payroll operations team, ensuring standards and processes are aligned with their playbook
- Performance Management: Contribute to the definition of key performance indicators (KPIs) and SLAs, measure operational performance on regular basis, conduct performance reviews. Develop action plans to address gaps.
- Controls, Compliance and Risk Management: Ensure compliance with regional regulations, data privacy standards, and internal/external controls. Mitigate risks associated with HTR operations to safeguard company reputation and operational integrity.
- Internal collaboration: Collaborate with other regional Leads for best practice sharing.
- Stakeholder Engagement: Build strong relationships with internal stakeholders, including HR regional teams, Finance teams, and external partners such as payroll providers or benefits providers.
- Strategic Initiatives & Transformation: Lead the implementation of strategic initiatives, including scope expansion, process transformation, and technology upgrades to drive regional and global HTR goals.

Education:

- Bachelor’s degree in any stream (Preferably Human Resources, Finance, Business Administration, or related field required).
- Master’s degree (e.g., MBA) preferred.




- Coaching or Mentorship certification is a plus.
- Continuous improvement certification is a plus.
- HR domain or Payroll certification is a plus.

Experience:

- 12+ years of progressive experience in Hire-to-Retire operations, specifically European based clients or companies, preferably in the FMCG industry.
- 10+ years of leadership experience managing cross-regional teams.
- Workday / ServiceNow experience is advantageous.
- Knowledge of GDPR regulations.
- Proven track record of driving business value through process optimization, strategic planning, and technology innovations.
- Extensive experience in stakeholder management.
- Experience in building and managing high-performing teams.
- Proven track record of retaining best talents and being able to provide fast and reliable back-up plan in case of attrition.
- Automation/Transformation experience (Project Delivery in HTR/Payroll Operations area).

Skills:

- Fluency in English, with excellent written and verbal communication skills, essential for interacting with HR stakeholders, employees, and third-party vendors.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to manage change in a dynamic work environment while maintaining high team morale and operational efficiency.
- High emotional intelligence, with a focus on stress management, empathy, and relationship-building.
- Customer centric approach – always focused on the needs and experiences of customers.
- Analytical mindset – ability to approach problems using logical and systematic perspective.
- Strong strategic thinking, with a passion for continuous improvement and operational excellence.
- Ability to manage multiple priorities in a fast-paced environment, adapting to evolving business needs.

📌 GBS Payroll Manager (Bengaluru)
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📍 Bengaluru