Front Desk Manager – Joey’s Delhi Location: Delhi Department: Front Office / Guest Experience Employment Type: Full-Time Experience: 2–5 years preferred Industry Preference: Hostel / Backpacker Hostel / Boutique Hospitality About Joey’s Delhi Joey’s Delhi is a vibrant hostel built around affordable travel, great experiences, and bringing people together . We are looking for a Front Desk Manager who understands that a hostel is much more than a place to sleep. We need someone who can lead from the front, make guests feel welcome, solve problems quickly, drive revenue, and keep the front desk running smoothly. The Role As the Front Desk Manager , you will be the face of Joey’s Delhi and play a key role in shaping the guest experience. You will lead the front desk team, manage day-to-day operations, handle guest interactions, improve occupancy and revenue opportunities, and ensure that every guest leaves with a reason to recommend Joey’s. This is a hands-on role . We are looking for a go-getter who doesn't wait for problems to be solved — they take ownership and get things done. What We Are Looking For The Ideal Candidate Pleasant, warm and confident personality Excellent communication and interpersonal skills Go-getter attitude with strong ownership Naturally comfortable talking to strangers and building relationships Energetic and enthusiastic about hospitality and travel Guest-first mindset without compromising business objectives Ability to remain calm and solution-oriented under pressure Someone who can lead a team while still being hands-on Strong commercial mindset — understands that the front desk can also drive upselling, extensions, activities and revenue Hostel / backpacker hostel experience preferred Experience with hotel/hostel PMS and OTA platforms preferred Comfortable working in a fast-paced environment Flexible with shifts, weekends and public holidays Key Responsibilities 1. Front Desk Operations Manage the daily operations of the front desk Ensure smooth check-ins, check-outs and guest requests Maintain accurate reservations,



payments and guest records Monitor room/dorm availability and ensure effective inventory management Coordinate closely with Housekeeping and other departments Ensure all SOPs are followed consistently Handle cash, billing and shift handovers accurately 2. Guest Experience Be the face of Joey’s Delhi Welcome guests with warmth and enthusiasm Build rapport with guests and create a friendly hostel atmosphere Proactively identify and resolve guest concerns Handle complaints professionally and turn negative experiences into positive ones Encourage guests to participate in hostel activities and experiences Gather guest feedback and identify opportunities to improve the experience Maintain robust ratings and reviews across OTA platforms 3. Team Management Lead, train and motivate the front desk team Prepare and manage staff schedules Conduct effective shift handovers Monitor team performance and service standards Coach team members on guest interaction, upselling and problem-solving Ensure discipline, grooming and professional standards at the front desk 4. Revenue & Sales The Front Desk Manager should think beyond operations. Drive upselling of private rooms, upgrades, extensions and additional services Identify opportunities to increase revenue from existing guests Encourage direct bookings and repeat stays Monitor occupancy and room/dorm availability Work with the Sales and Marketing teams to maximise demand Identify opportunities around local events, exhibitions and high-demand periods Help improve conversion from enquiries and walk-ins Track key front-office revenue metrics 5.



Hostel Community & Activities Help create a lively and social hostel environment Coordinate with the team on hostel events and activities Encourage guest participation Build relationships with travellers and local partners Understand what makes hostel guests different from conventional hotel guests Ensure Joey’s feels like a community, not just accommodation Key Performance Indicators Success in this role will be measured through: Guest satisfaction and review scores Front desk operational efficiency Check-in/check-out accuracy Guest complaint resolution Upselling and additional revenue Direct booking conversion Repeat guest business Team performance SOP compliance Overall guest experience Experience & Qualifications Preferred: 2–5 years of experience in hospitality/front office Prior experience in a hostel or backpacker hostel is strongly preferred Experience managing a front desk/team Familiarity with PMS and OTA platforms Valuable command of English; Hindi is an advantage Graduate/Diploma in Hospitality or related field preferred More important than qualifications: We value attitude, energy, ownership and guest-handling ability . Someone with the right attitude and strong hostel experience can be a better fit than someone with a conventional hotel background but limited guest engagement. Who Will Succeed at Joey’s? You will fit in if you: Talk to people easily. Take ownership. Solve problems instead of making excuses. Enjoy meeting travellers. Can motivate a team. Think about revenue, not just operations. Stay positive when things get hectic. Want to make things happen. If you are someone who says: “Let me figure it out.” rather than: “That's not my job.” We want to hear from you. Why Join Joey’s Delhi? Work in a young, energetic and traveller-focused environment Meet travellers from across India and the world Opportunity to grow within the hospitality industry High ownership and independence in the role Be part of building a solid hostel community in Delhi Performance-driven growth opportunities Apply Now If you are an energetic hospitality professional with a pleasant personality, strong ownership and a genuine passion for hostels and travellers , we would love to meet you. Experience the job. Own the role. Make Joey’s better every day.

📌 Front Desk Manager (Delhi)
🏢 Joey's Hostel
📍 Delhi