Customer Service Executive – CCU RL (Email & Chat Support)

Company: Kotak Mahindra Bank

Employment Type: Full time | Direct Payroll

About the Role

Kotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support . The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience.

Key Responsibilities

- Handle customer queries through email and chat.
- Resolve customer issues professionally and within timelines.
- Provide information related to retail banking products and services.
- Maintain high customer service standards.
- Follow company policies and process guidelines.
- Ensure accurate and timely responses to customers.

Eligibility

- Education:



Graduation mandatory (Any Stream)
- Experience: Experienced candidates preferred
- Communication: Good written and verbal English communication
- CTC: Up to ₹4.50 LPA, based on interview performance

Working Schedule

- Shift: Rotational day shifts between 7:00 AM–8:00 PM
- Shift Duration: 9 hours including breaks
- Weekly Off: 8 rotational week-offs per month
- Must be flexible to work on weekends and public holidays as per business requirements.

Contact More details (Call /WhatsApp)

HR Dhanashri -

📌 Customer Service Representative (Thane)
🏢 Kotak Mahindra Bank
📍 Thane