Job Description
Position: Customer Service Representative
nLocation: Noida
nExperience: 1+ year in voice Healthcare customer service
nJoining: Immediate Joiners
nPreferred Shift: Rotational Shifts & Rotational Offs
nTransport: Both-side cab facility available as per hiring zone
nAbout the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.
nKey Responsibilities
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- Handle inbound/outbound customer calls related to healthcare services.n
- Assist patients with scheduling, rescheduling, and cancelling medical appointments.n
- Provide accurate information regarding appointments, healthcare services, and related queries.n
- Understand customer requirements and provide appropriate assistance in a qualified and empathetic manner.n




- Maintain accurate records of customer interactions and appointment details.n
- Follow defined processes, quality standards, and compliance guidelines.n
- Escalate complex or unresolved customer queries to the appropriate team.n
- Ensure a positive customer experience while handling sensitive healthcare-related conversations.n

nRequirements
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- Minimum 1 year of experience in a voice/calling/customer service process preferred.n
- Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.n
- Excellent verbal communication skills in English/Hindi.n
- Good listening and interpersonal skills.n
- Comfortable working in rotational shifts and rotational weekly offs.n
- Basic computer knowledge and ability to work on CRM/calling systems.n
- Candidates who can join immediately are preferred.n

📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida