Job description: Front Office Executive

Role summary: The Front Office Executive is the first point of contact for visitors and employees, responsible for delivering a professional reception experience, managing front-desk operations, and supporting day-to-day administrative coordination.

Key responsibilities

Reception and visitor management

- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Manage visitor entry protocols (sign-in/out, badges, meeting room directions, host notifications)
- Handle incoming calls, screen and route calls, and take accurate messages

Front desk operations

- Maintain the reception area’s appearance (clean, organized, visitor-ready)
- Monitor and replenish front office supplies (stationery, pantry/consumables as applicable)
- Coordinate courier handling, mail distribution, and incoming/outgoing shipments

Meeting and workplace support

- Support meeting room coordination (bookings, basic setup, guest support, refreshments if applicable)
- Coordinate with housekeeping, security, and facilities teams for service requests impacting front office
- Track and follow up on front-office related issues and ensure timely closures

Administrative support





- Maintain logs/registers (visitors, couriers, calls, keys/access items if applicable)
- Support basic documentation, reports, and MIS updates as required by the site/team
- Assist with event-day coordination or peak visitor management when required

Customer service and compliance

- Ensure adherence to site policies, safety guidelines, and confidentiality expectations
- Escalate incidents/concerns appropriately (security, medical, facilities, leadership)

Qualifications

Education

- Graduate in any discipline (preferred); diploma/graduate with relevant experience acceptable

Experience

- 1–3 years of front office/reception/customer service experience (corporate office or hospitality preferred)
- Experience managing visitors, calls, and basic administrative coordination

Skills and competencies

- Strong communication skills (verbal and written)
- Professional appearance and customer-first mindset
- Positive interpersonal skills and ability to remain calm under pressure
- Basic computer proficiency (email, MS Office; familiarity with visitor/booking tools is a plus)
- Attention to detail, punctuality, and reliability

📌 Business Support, Guest Services (Hyderabad)
🏢 JLL
📍 Hyderabad