Job Description
Hello,
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nHirning for Customer Support ( US healthcare )
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n Experience: 1 + Years
n Location: Kolkata / Noida
n Notice Period: Immediate Joiner
n Max Rate- up to 5 LPA
n Shift- Night shift (Work from office )
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n Desired candidate profile
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- Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teamsn
- Excellent verbal and written communication skills in English with strong comprehension abilities n
- Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitiesn
- Ability to analyze information accurately and maintain attention to detailn
- Willingness to work in a 24x7 settingn
- Open to working from the officen

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n Job Description
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- Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)n
- Capable of identifying, capturing, and documenting denial reasons accuratelyn
- Update claim status, notes, and actions in the respective systems and databasesn
- Coordinate with internal teams to resolve claim-related issues and ensure timely closuren
- Meet productivity, quality, and compliance targets as defined by the processn
- Maintain confidentiality and always adhere to client and organizational policies.n

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📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata