Job Description

Senior Specialist, People Operations

Location: Bangalore, India
Region of coverage: APAC (Singapore, India, Australia, New Zealand, Japan and Greater China)
Team: Global People Operations

About the role

People Operations is the engine room of the employee experience. Every hire, change, promotion and exit runs through this team and the accuracy of that work determines whether payroll pays correctly, whether reporting can be trusted and whether we pass audit without remediation.

As Senior Specialist you hold operational ownership for the APAC region, working as part of a global team that applies one consistent standard across every jurisdiction. You will run the lifecycle end to end in Workday, act as the control layer that catches issues before they reach payroll or reporting and take the lead on the complex, exception based cases that do not fit a standard path. This is an autonomous role with real ownership, so alongside execution you will be expected to improve how the work gets done, using automation and AI enabled tooling to take manual effort out of the process.

What you will own

1. Lifecycle execution and complex case management

- Execute end to end lifecycle transactions in Workday covering hires, changes and exits, with accuracy, timeliness and complete documentation
- Independently resolve complex and non standard cases, including policy and system exceptions
- Act as the escalation point for high risk transactions across the region
- Support employee mobility activity in partnership with Global Mobility, covering system transactions, documentation and process coordination
- Maintain consistent, standardised execution across every APAC jurisdiction

2. Data integrity and downstream accuracy

- Own the accuracy, completeness and integrity of APAC employee data in Workday as the system of record




- Identify and resolve discrepancies before they reach payroll, perks, compensation or reporting
- Execute and validate compensation transactions under strict process controls
- Partner with Payroll and Finance to investigate and close out data issues at root cause

3. Benefits, policy and regional compliance

- Support regional benefits programmes alongside the Global Benefits COE and external vendors, ensuring accurate system configuration and aligned employee data
- Apply People policies consistently across jurisdictions, with judgement on where local requirements differ
- Maintain a working knowledge of employment law and regulatory requirements in the markets you cover

4. Quality, controls and audit

- Perform quality assurance checks on transactions and documentation against defined standards
- Act as a key control layer for People processes across the region
- Support internal and external audit activity, including SOX, through accurate and well maintained records
- Surface systemic risks, control gaps and inconsistencies, then drive corrective action through to sustainable resolution

5. Process improvement and automation

- Analyse recurring issues at root cause and implement scalable improvements rather than workarounds
- Optimise workflows to reduce manual effort, improve throughput and strengthen service delivery
- Apply system capability and AI enabled tooling to improve efficiency, accuracy and the employee experience

6. Partnership and regional support

- Act as a first point of contact for employee lifecycle queries, resolving directly or routing to the right specialist team
- Partner with People and cross functional teams to keep execution coordinated across regions
- Contribute to global initiatives that make People Operations more scalable and more consistent
- Provide periodic administrative and site coordination support for the Bangalore office

📌 Senior Specialist, People Operations (Bengaluru)
🏢 Flywire
📍 Bengaluru