Job Description

Job Description
• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing
Analysts, ensuring milestone-based billing is completed accurately and within
established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable
services are invoiced timely, accurately, and in accordance with the specific customer
requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as
reported to the billing team and that all billable activities are tracked, and invoiced to
the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and
operational bottlenecks, implementing corrective actions to ensure timely billing
execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and
escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance
metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed
milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the




month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely
invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and
pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss
actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior
Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance
and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and
documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing
accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high
levels of service delivery and customer satisfaction.
• Maintain robust internal controls, audit trails, approvals, and supporting documentation
for billing and revenue-related activities.

📌 Assistant Manager, Trustee Billing and Reporting (Bengaluru)
🏢 Altisource
📍 Bengaluru