We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.
Key Responsibilities:
1. Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring explicit and accurate communication to enhance customer satisfaction.
2. Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.
3. Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.
4. Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.
5. Collaboration with Team:
Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.
Required Skills and Expectations:
Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A strong customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a fast-paced environment.
- Experience
0 - 1 Years
- No. of Openings
25
- Education
10th Pass
- Role
Airline Customer Service Executive
- Industry Type
Aviation / Airline / Aerospace
- Gender
[ Male / Female ]
- Age Limit
18 - 35 Yrs.
- Job Country
India
- Type of Job
Full Time
- Work Location Type
Work from Office
- Benefits include
PF, ESI, Food/Meals, Accommodation
- Walk-in interview location
kolkata
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